Refund Policy
Please Note: If, for some reason, there is an issue with your purchase, please email us directly at stefan@myphoenixvitality.com so that we can do what we can to help you.
OUR RETURN POLICY:
Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition. We do not accept any ‘change of mind’ returns for opened products, and realise that not everyone’s taste is the same. For this reason, please choose carefully. If a product has been supplied incorrectly by Phoenix Vitality LLC, or which are deemed to be damaged/faulty and unfit for use, a return can be organised within 7 days of receiving the product. Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product, or a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.
STOLEN PARCELS:
At the chance of a Parcel being stolen, we cannot refund that order. Please see our Shipping Policy for more information.
DAMAGED OR INCORRECT PRODUCTS:
If we have made the mistake, please contact us immediately to organise you a replacement. For any orders that claim to have missing products, we will conduct a full investigation. If we are found to be liable you will be sent replacement products.In the event of a refund that is not due to the fault of Phoenix Vitality LLC, the following will occur.
- 15% of the cost of the goods will be deducted from the refund due to our transaction costs, and refunds on orders with an affiliate code used will deduct an additional 15%, a 30% total deduction from the refund
- Shipping costs are ineligible for a refund
- Return shipping with tracking is paid by the customer
- In the instance of an order with free shipping (or discounted express shipping), an extra $17.50 or $10 will be deducted from the refund (depending on where the item is shipped to)
Refund Policy
Please Note: If, for some reason, there is an issue with your purchase, please email us directly at stefan@myphoenixvitality.com so that we can do what we can to help you.
OUR RETURN POLICY:
Returned products must be returned in their original, undamaged packaging, and must be in a re-saleable condition. We do not accept any ‘change of mind’ returns for opened products, and realise that not everyone’s taste is the same. For this reason, please choose carefully. If a product has been supplied incorrectly by Phoenix Vitality LLC, or which are deemed to be damaged/faulty and unfit for use, a return can be organised within 7 days of receiving the product. Please note, you will be responsible for all return shipping charges for reasons outside of an incorrectly supplied product, or a product which is deemed to be damaged/faulty and unfit for use. We strongly recommend that you use a trackable method to mail your return. After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from receiving your item to process your return or exchange. We will notify you by email when your return has been received and processed.
STOLEN PARCELS:
At the chance of a Parcel being stolen, we cannot refund that order. Please see our Shipping Policy for more information.
DAMAGED OR INCORRECT PRODUCTS:
If we have made the mistake, please contact us immediately to organise you a replacement. For any orders that claim to have missing products, we will conduct a full investigation. If we are found to be liable you will be sent replacement products.In the event of a refund that is not due to the fault of Phoenix Vitality LLC, the following will occur.
- 15% of the cost of the goods will be deducted from the refund due to our transaction costs, and refunds on orders with an affiliate code used will deduct an additional 15%, a 30% total deduction from the refund
- Shipping costs are ineligible for a refund
- Return shipping with tracking is paid by the customer
- In the instance of an order with free shipping (or discounted express shipping), an extra $17.50 or $10 will be deducted from the refund (depending on where the item is shipped to)